Account Deletion Policy

Requesting Account Deletion

You can request deletion of your Cracy account at any time from within the app.

If you are unable to access your account, you can contact support to request deletion.

How to Delete Your Account

1. Open the Cracy app
2. Go to Settings → Account Control
3. Tap "Delete Account"
4. Enter your password and confirm

What Happens After You Request Deletion

• Your account is scheduled for deletion
• A 30-day grace period begins
• During this period:
  • Your account access is restricted
  • You can cancel the deletion request at any time

What Data Is Deleted

After the 30-day period:

• Your account (authentication data) is deleted
• Your profile information is deleted
• Your account is removed from active systems

Deletion is performed via automated systems after the grace period.

What Data May Be Retained

Some data may be retained after account deletion:

• User-generated content (such as posts, comments, or messages) may be retained and disassociated from your identity (anonymized)
• Data required for legal compliance
• Data required for fraud prevention and platform security
• Backup data, which is automatically deleted over time

Data Retention Period

• Account deletion is processed after 30 days
• Residual data is retained only for as long as necessary to comply with legal obligations, resolve disputes, and enforce platform policies

Canceling Deletion

You can cancel your deletion request within the 30-day period by logging into your account and selecting "Cancel Deletion."

After the 30-day period, deletion becomes permanent and cannot be reversed.

Data Export

You may request a copy of your data before deletion by contacting support at support@cracy.social.

Contact

For support, contact: support@cracy.social