Reporting, Enforcement & Appeals

How to Report

If you encounter content or behavior that violates our Community Guidelines, you can report it using our in-app reporting tools:

  1. Tap the three-dot menu on the content or profile
  2. Select "Report"
  3. Choose the reason for reporting
  4. Provide additional details if needed
  5. Submit your report

What Happens After Reporting

Once you submit a report, our moderation team reviews it:

  • Review: Reports are typically reviewed within 24 hours
  • Investigation: Our team investigates the reported content or behavior
  • Action: If a violation is found, we take appropriate enforcement action
  • Notification: You may receive a notification about the outcome (if applicable)

Enforcement Actions

Depending on the severity and frequency of violations, we may take the following actions:

  • Warning: A notification about the violation with guidance
  • Content Removal: Removal of specific posts, comments, or media
  • Temporary Restriction: Limited access to certain features
  • Account Suspension: Temporary suspension of account access
  • Permanent Ban: Permanent removal from the platform for severe or repeated violations

Appeals Process

If you believe your content was removed or your account was restricted in error, you can appeal the decision:

  1. Check your notifications for information about the enforcement action
  2. Click "Appeal" in the notification or go to your account settings
  3. Provide a clear explanation of why you believe the action was incorrect
  4. Submit your appeal

Appeals are typically reviewed within 3-5 business days. We will notify you of the outcome via email or in-app notification.

False Reports

Filing false or malicious reports is a violation of our Community Guidelines. Users who repeatedly file false reports may face enforcement action, including account restrictions.

Emergency Situations

If you encounter an immediate threat to safety, please:

  • Contact local law enforcement if there is an immediate danger
  • Report the content or user through our reporting tools
  • Contact our safety team at safety@cracy.app for urgent matters

Transparency

We are committed to transparency in our enforcement practices. We regularly publish reports on enforcement actions, appeal outcomes, and moderation statistics.

Contact

For questions about reporting, enforcement, or appeals, please visit our Grievance Redressal page or contact us through our Contact Us page.

Last updated: 8/7/2026